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We hope this message finds you well. We are writing to inform you of an important update regarding our Ticket Protection Plan for economy tickets on Delta, American, and United Airlines.
Effective immediately, our Ticket Protection Plan will be sunsetted for all corporate travel programs booking after June 1, 2024. This change is necessary due to recent modifications in the airlines' rules and policies.
It’s important to note that the TPP is still a part of our Group Contracts offering. Group Contracts are a special product that airlines sell and require 10+ people to be on the same exact flight. We do NOT recommend group contracts for corporate and event travel, and most of our customers take our advice.
Key Dates to Remember
- June 1, 2024: Last day to book programs that will be covered by the Ticket Protection Plan.
- July 1, 2024: The official end date for the Ticket Protection Plan. Any tickets issued after this date will not be covered by the plan, regardless of when the program began booking.
Impact on Your Bookings
- Programs that began booking prior to June 1, 2024, will still be covered under the Ticket Protection Plan, as long as tickets are issued by June 30, 2024.
- For programs booking after June 1, 2024, the Ticket Protection Plan will no longer be available.
Managing the Transition
- If your program began booking before June 1, 2024,, the TPP will still be honored until the final cutoff on July 1, 2024. After this date, all tickets purchased will not be eligible for the TPP.
Our Future Plans
To address this gap, we are working diligently to introduce the option to purchase refundable tickets directly within Quest. This new offering will provide similar benefits to the Ticket Protection Plan, allowing you to secure more flexible travel arrangements.
Managing Canceled Tickets
In the corporate travel world, non-refundable tickets that are canceled typically result in an e-credit on the traveler’s profile. We understand this can be frustrating for companies trying to manage travel expenses efficiently. We recommend establishing internal travel policies to govern these situations, and we are here to offer our expertise and consultation to help you navigate these changes.
We appreciate your understanding and continued support as we adapt to these new circumstances. Should you have any questions or need further assistance, please do not hesitate to reach out to our support team.
Thank you for choosing AllFly for your corporate travel needs.
Best regards,
The AllFly Team
