The 7 Most Common Questions Answered by Our Chatbot, Alice

At AllFly, we understand that navigating corporate travel can come with many questions. That’s why we’ve equipped our platform with Alice, our intelligent chatbot designed to provide quick and accurate answers to your most pressing travel inquiries.

Below, we’ve compiled the seven most common questions our customers ask Alice, along with her detailed responses.

1. How Do Deposits Work with AllFly?

Alice’s Answer:
At AllFly, we collect a per-passenger deposit before the trip, which acts as a flight credit to begin the booking process. The deposit amount varies depending on the destination:

• Domestic (US, Canada, & Inter-Europe): $350
• Central America & the Caribbean: $500
• International: $1,200

These amounts may be adjusted based on market conditions, but rest assured, AllFly will inform you of any changes before collecting the deposit. This deposit system simplifies the billing process for event travel, eliminating the need for employees to use their individual cards and submit for reimbursements later. Once the travel is completed, AllFly issues a final invoice that reflects the total airfare cost minus the deposit paid, plus any ticketing fees.

If the deposit exceeds the total travel cost, AllFly will refund the surplus within 30 days post-travel. Conversely, if travel costs exceed the deposit by more than $5,000, we may request an additional deposit to cover the difference.

2. How Do I Cancel or Change My Flight with AllFly?

Alice’s Answer:
If you need to cancel or change your flight with AllFly, you have several options:

For Cancellations:

• Email us at travelops@allfly.io
• Use the chatbot in the support tab of Quest
• Have your confirmation number, travel dates, and times ready

For Changes:

• For non-urgent changes (24-48 hours), email travelops@allfly.io
• For immediate assistance, call +1-407-362-1882
• Use the Support page in Quest's left-hand menu

For both cancellations and changes, you can also contact an account manager at +1-407-362-1882. They can assist with changing reservations, canceling reservations, and updating personal information. For simple seat changes on the same flight, it’s often easiest to do so directly on the airline’s website.

3. Can I Pre-Purchase My Bags While Booking on AllFly?

Alice’s Answer:
No, you cannot prepay for baggage during the booking process on AllFly. However, you can do so later through the airline’s website or app during online check-in.

4. Are the Flights Cheaper on Google Flights?

Alice’s Answer:
Flights on Google Flights may sometimes appear cheaper, but they often don't reflect the true cost for corporate travel. Google Flights typically displays Basic Economy prices, which are usually $50 to $100 less than standard Economy fares. 

Most business travelers fly in standard economy, which typically costs $60-$150 more than the basic economy fares shown on Google Flights.

 For more accurate pricing, especially for corporate travel, it’s recommended to use AllFly’s Forecast tool, which provides more reliable estimates for budgeting purposes.

5. Does AllFly Have 24/7 Support?

Alice’s Answer:
Yes, AllFly offers 24/7 customer support to ensure assistance is always available when you need it. Our round-the-clock support is designed to address any travel-related issues that may arise at any time.

AllFly provides multiple channels for accessing this 24/7 support:

• Chatbot: For instant self-service solutions, with the option to connect to a human agent if needed.
• Phone: Available for urgent issues requiring immediate attention.
• Email: For non-urgent inquiries, with responses typically within 24 hours.
• Video Chat: For complex situations that may require screen sharing.

Additionally, AllFly aims to respond to support requests within 4 hours during normal business hours and within 48 hours outside of normal business hours. However, during high-demand periods or mass events, response times may be longer, but AllFly will proactively communicate any expected delays.

6. Can AllFly Book Refundable Fares?

Alice’s Answer:
Yes, AllFly can book refundable fares, but not through the Quest platform. The Quest platform only allows users to select non-refundable fares. If you need to purchase a refundable ticket, you’ll need to contact a member of the AllFly team directly.

To book a refundable fare, you can reach out to AllFly via:

• Email: travelops@allfly.io
• Phone: (855) 205-4905

When contacting the team to make a reservation, please have all relevant information ready. It’s important to note that refundable fares typically come at a higher cost compared to non-refundable fares. However, they offer more flexibility, as the refund goes back to the original form of payment if canceled.

7. Can I Use Airline Miles to Book Travel with AllFly?

Alice’s Answer:
No, unfortunately, you cannot book travel through Quest using airline miles. However, you can enter your frequent flyer account information to receive miles when booking through Quest.

We hope these answers from Alice help clarify some of the most common questions about using AllFly. For any additional inquiries or further assistance, Alice is always here to help, ensuring your corporate travel experience is as smooth and efficient as possible.