How Southwest Airlines & AllFly Are Leading the Charge

Business travel is evolving rapidly, and Southwest Airlines is at the forefront of this transformation. Alongside AllFly, these two industry leaders are changing the game by combining innovation, hospitality, and customer-centric service to make business travel more seamless, flexible, and enjoyable than ever before. 

Here’s how Southwest and AllFly are reimagining business travel.

2024: The Year of Travel Disruptions

Let’s face it, 2024 has been tough for business travelers. A staggering 78% of business travelers worldwide faced disruptions this year. Almost 8 in 10! From canceled flights to weather delays, travel disruptions have become the norm. So how do companies and travel managers keep their teams moving smoothly?

Southwest Airlines and AllFly are answering that question by putting their customers first. Both companies are focusing on providing solutions and human-centered service when things go wrong—no more long hold times or vague apologies. It’s all about real-time help and practical solutions.

In partnership with OnePoll, we dug into how business travel disruptions are hitting hard in the UK, Germany, Spain, and the US.

The findings were clear: business travelers need a system that works when disruptions happen. That’s exactly what Southwest and AllFly are delivering—ensuring your team stays on track no matter what.

The Future of Business Travel: Digital + Human

Here’s a hot take for you: In 2025, customer service is going to get a lot better—and AI chatbots will take a step back. 

Why? Because when your travel plans go awry, human support is what actually makes a difference. AllFly and Southwest know that technology alone can’t solve every problem.

Instead, these companies have perfected the blend of digital convenience and human assistance, creating a seamless experience for business travelers. 

Imagine you’re booking a corporate retreat or organizing a business offsite, and suddenly, you need a quick change to your flight or group reservation. The last thing you want is an impersonal chatbot sending you in circles. That’s where Southwest and AllFly come in—offering real-time, personalized support that keeps your team moving forward.

Listening to Customers: Big Changes Ahead for Southwest

Southwest isn’t just about getting you from point A to point B—they’re shaping the future of business travel based on real feedback from customers like you. One major change coming in 2025? Assigned seating. 

After receiving consistent feedback from business travelers, Southwest is rolling out assigned seating for all flights. No more guessing where you’ll sit—predictability equals peace of mind for business travelers.

Heather Martin, global travel manager at Red Hat, says it best: “Now that Southwest is offering assigned seating, I’m confident more travelers will choose Southwest for business trips.”

Southwest’s Innovation: More Than Just a Flight

Southwest is innovating from the ground up. Their Southwest Business Assist platform helps travel managers streamline everything from booking to spending management. But it’s not just about technology—it’s about personalized service that handles the unexpected.

For example, if you need to change a meeting travel reservation last-minute, Southwest has got you covered. Their Business Services team ensures that everything runs smoothly, and their dedicated support means you’ll never be left in the lurch.

At AllFly, we’ve taken a similar approach, blending smart technology with tailored customer care. Whether you’re booking a business retreat, organizing a corporate event, or handling an offsite with a bleisure twist, we’re here to help you with everything from booking flights to managing travel disruptions—anytime, anywhere.

Conclusion: The Future of Business Travel Looks Bright

Looking ahead to 2025, it’s clear that Southwest Airlines and AllFly are leading the charge in business travel innovation. By combining cutting-edge technology with human support, both companies are setting a new standard for how business travelers experience the journey.

Whether you’re booking a corporate event, planning a business retreat, or making last-minute changes for a bleisure trip, Southwest and AllFly have your back.

In a world where AI chatbots are dominating the customer service landscape, Southwest and AllFly are doubling down on real human connections—and that’s something we can all get behind.

Special thanks to Skift for providing insights for this blog.