How Wallet Works and Best Practices

How Wallet Works and Best Practices

Quest gives you three ways to pay for travel. Each one fits a different kind of company.

• Individual Credit Cards work well for teams where employees book their own travel and submit for reimbursement. Simple. Familiar. A little tedious on the back end, but it gets the job done.

• Master Credit Card is ideal if you have a limited travel budget and want every dollar flowing through one card. One statement, one source of truth.
• ⭐ Wallet is for companies that want maximum efficiency. You load funds into your company wallet, and those funds are used to book travel. No expense reports. No reimbursement cycles.
  • ⭐ And it unlocks AllFly's most popular feature: Split Pay.

If you've ever loaded money into your Starbucks or Chick-fil-A app and used it to buy a coffee or a chicken sandwich, you've already used a version of this. AllFly Wallet works the same way — except instead of loading $50, you're loading $50,000 or $500,000 depending on the size of your travel program.

Funding Your Wallet

You can fund your wallet via ACH or wire transfer. If you ever need unused funds returned to your bank account, just reach out to your sales manager or our accounting team and we'll process it.

Invoicing and Reconciliation

If your internal finance processes require an invoice before funding a large sum, we've got you covered. Head to invoice.allfly.io where you can self-generate your own invoice.

There's a built-in calculator on that page that helps you figure out exactly how much to fund your wallet for. You can also request an invoice directly from our accounting team at accounting@allfly.io.

On the reconciliation side, Quest makes this easy. Inside the reporting page, there's a transactions tab that gives you every single transaction that has occurred in your workspace.

Everything is downloadable to CSV, which makes reconciling charges with your finance team straightforward.

One Thing to Get Right: Keep Your Wallet Funded

This is the part that matters most.

The most common mistake we see with Wallet is underfunding. If your wallet balance hits zero, travel stops booking. Period. AllFly cannot and will not extend credit to cover bookings.

There's another reason this matters: inside Quest, you cannot switch your form of payment until the next billing cycle, which resets on the first of the month. So if you choose Wallet, you're committing to it for the cycle.

There's no mid-month fallback to a credit card. That's why it's critical to fund your wallet with a buffer from the start.

The move here is simple: overfund your wallet. Build in a cushion.

If there are unused funds at the end of a cycle, they're yours — we'll return them. But running dry in the middle of a busy travel week is a problem that's entirely avoidable.

Fund it. Forget about it. Book travel without the headache.